The terms and conditions for using our IPTV service
These terms of service apply to every offer from Vivimate IPTV and to every agreement between Vivimate IPTV and a customer. By using our service, you agree to these terms. Deviations from these terms are only valid if agreed upon in writing.
Vivimate IPTV provides an IPTV service with access to live television channels and video-on-demand (VOD) content, optimized for Tivimate and other popular IPTV players. The availability of channels and content may vary and depends on licenses, technical conditions, and changes by content providers. We do our best to guarantee the best possible quality and availability, but cannot guarantee 100% availability.
We offer the following subscription options:
All prices are inclusive of applicable taxes. There are no hidden fees or installation costs. You can choose from 1 to 5 simultaneous devices.
Payment must be made in advance via one of our offered payment methods: Credit Card (Visa/Mastercard), PayPal, or Cryptocurrency (Bitcoin). After receiving payment, your subscription will be activated within 5 minutes. You will receive an invoice via email. We do not use automatic billing; you only pay when you actively renew.
After payment, you will receive your login credentials via WhatsApp within 5 minutes. You can then start using the service immediately on all supported devices. If you have not received your credentials within 15 minutes, please contact us via WhatsApp.
Vivimate IPTV offers a 7-day money-back guarantee. Not satisfied with our service? Get your money back within 7 days of purchase. Conditions: you have used the service for less than 5 hours and have not abused the free trial. Contact us via WhatsApp to request your refund.
Subscriptions are entered into for the chosen duration and automatically expire after the period ends. There is no automatic renewal. You can renew your subscription via WhatsApp. You will receive a reminder via WhatsApp before your subscription ends.
You may only use the service for personal, non-commercial use. Sharing login credentials with third parties outside your household is not permitted. The number of simultaneous streams is limited to the number of devices you have paid for. Misuse of the service (such as sharing accounts, commercial use, or redistributing content) may lead to immediate termination of the subscription without refund.
Vivimate IPTV provides 24/7 technical support via WhatsApp. We help you with installation, problems, and questions. We strive for a response time within 15 minutes during business hours (9:00 AM - 10:00 PM GMT) and within 2 hours outside business hours. Support is available in English.
We strive for 99.9% availability of our service. Scheduled maintenance will be communicated in advance via WhatsApp. Unforeseen outages will be resolved as quickly as possible. We accept no liability for temporary unavailability due to force majeure, internet outages, or problems with third parties.
Vivimate IPTV is not liable for indirect damages, consequential damages, lost profits, or damages from loss of data. Total liability is limited to the amount the customer has paid to Vivimate IPTV in the 12 months prior to the damage. This limitation does not apply in cases of intent or gross negligence.
Vivimate IPTV is not required to fulfill any obligation if prevented by circumstances beyond its control and not attributable to its fault under law, legal action, or common practice. Force majeure includes: power outages, internet outages, DDoS attacks, government measures, and supplier problems.
All intellectual property rights relating to the service, including but not limited to software, logos, texts, and images, belong to Vivimate IPTV or its licensors. It is not permitted to copy, distribute, or use these materials without prior written permission.
Vivimate IPTV reserves the right to change these terms. Changes will be announced at least 14 days in advance via WhatsApp or email. If you do not agree to the changes, you may choose not to renew your subscription. Your existing subscription will remain under the old terms until the end of the current period.
⚖️ Consumer rights note: These terms comply with applicable consumer protection laws. For more information about your rights as a consumer, refer to the EU Consumer Rights portal.
These terms of service and all agreements between Vivimate IPTV and the customer are governed by the laws of the jurisdiction where Vivimate IPTV operates. Disputes will be submitted to the competent court, unless the law dictates otherwise.
Have a complaint about our service? Let us know via WhatsApp or email. We do our best to resolve your complaint to your satisfaction within 14 days. If this is not possible, you can submit your complaint to the relevant dispute resolution body or court.
For questions about these terms of service, please contact us: